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Keywords: customer satisfaction
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Journal Articles
Publisher: ASME
Article Type: Research Papers
J. Mech. Des. June 2008, 130(6): 061402.
Published Online: April 14, 2008
.... For this example, we analyze the market and are able to improve expected manufacturer profitability while simultaneously presenting the designer with trade-offs between slotting allowances, market share, and risk of retailer acceptance. 22 03 2007 20 09 2007 14 04 2008 customer satisfaction...
Journal Articles
Publisher: ASME
Article Type: Research Papers
J. Mech. Des. April 2008, 130(4): 041103.
Published Online: March 20, 2008
... with modularity decisions made analytically at the engineering level that maximize company profit. 31 10 2006 22 10 2007 20 03 2008 cellular radio customer satisfaction data mining optimisation product design production engineering computing The increased performance...
Journal Articles
Publisher: ASME
Article Type: Research Papers
J. Mech. Des. July 2007, 129(7): 701–708.
Published Online: February 26, 2007
...Martin Leary; Colin Burvill The quality function deployment (QFD) conceptual design tool has been of significant benefit to customer satisfaction, while reducing the associated design time and cost. Observation of novice designers in tertiary engineering design courses identified a range...
Journal Articles
Publisher: ASME
Article Type: Research Papers
J. Mech. Des. November 2006, 128(6): 1186–1195.
Published Online: January 6, 2006
... systems quality function deployment mechanical products customer satisfaction product design concept evaluation target costing quality function deployment requirement and structure decomposition mapping modularization worth allocation Product development involves sequence...
Journal Articles
Publisher: ASME
Article Type: Technical Papers
J. Mech. Des. July 2005, 127(4): 514–523.
Published Online: August 29, 2004
... functional relationship between customer satisfaction and product performance. Using the Kano method, the various customer product selection attributes A are first classified into different categories, such as those shown in Fig. 2...