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Keywords: customer satisfaction
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Journal Articles
Article Type: Research Papers
J. Mech. Des. June 2008, 130(6): 061402.
Published Online: April 14, 2008
.... For this example, we analyze the market and are able to improve expected manufacturer profitability while simultaneously presenting the designer with trade-offs between slotting allowances, market share, and risk of retailer acceptance. 22 03 2007 20 09 2007 14 04 2008 customer satisfaction...
Journal Articles
Article Type: Research Papers
J. Mech. Des. April 2008, 130(4): 041103.
Published Online: March 20, 2008
... and Cleaning : The stage where irrelevant or noisy data are identified and removed and relevant data are extracted from the raw data ( 26 ). Mathematically, this optimization process is translated to 31 10 2006 22 10 2007 20 03 2008 cellular radio customer satisfaction data...
Journal Articles
Article Type: Research Papers
J. Mech. Des. July 2007, 129(7): 701–708.
Published Online: February 26, 2007
...Martin Leary; Colin Burvill The quality function deployment (QFD) conceptual design tool has been of significant benefit to customer satisfaction, while reducing the associated design time and cost. Observation of novice designers in tertiary engineering design courses identified a range...
Journal Articles
Journal Articles
Article Type: Technical Papers
J. Mech. Des. July 2005, 127(4): 514–523.
Published Online: August 29, 2004
..., but its predictions may lack accuracy. In this work, we propose to use the Kano method, introduced in Sec. 2 , to facilitate the identification of the appropriate functional relationship between customer satisfaction and product performance...